Dispatch Riders at Domeo Resources International (DRI)

Department: Operations / Logistics / Dispatch
Reports To: Outlet Manager / 
Location:  Yenagoa
  
Job Summary

The Rider is responsible for the timely and safe delivery of customer orders from the restaurant to designated locations while maintaining excellent customer service standards. The role involves ensuring proper handling of food items, maintaining delivery records, complying with traffic regulations, and representing the restaurant professionally during customer interactions.

Key Responsibilities

Delivery Operations

• Pick up customer orders promptly from the restaurant.
• Deliver orders safely and within the agreed timeframe.
• Confirm delivery details before leaving the outlet.
• Ensure all deliveries are accurate and complete before dispatch.
• Obtain proof of delivery where required.

Customer Service

• Maintain a polite and professional attitude with customers.
• Address customer concerns courteously and escalate issues when necessary.
• Represent the restaurant positively during all interactions.

Vehicle & Equipment Maintenance

• Ensure the assigned delivery bike is clean and in good working condition.
• Conduct routine checks on fuel level, brakes, lights, and tyres.
• Report mechanical faults immediately to the supervisor.
• Ensure delivery box and safety gear are properly maintained.

Compliance & Safety

• Follow all road safety and traffic regulations.
• Use required protective gear (helmet, reflective jacket, etc.).
• Handle food packages carefully to avoid spills or damage.
• Maintain hygiene standards when handling deliveries.

Documentation & Reporting

• Keep accurate delivery records where applicable.
• Report delays, incidents, or customer complaints promptly.
• Support cash reconciliation where payment-on-delivery applies.

Key Performance Indicators (KPIs)

• On-time delivery rate
• Order accuracy
• Customer satisfaction feedback
• Compliance with safety procedures
• Proper maintenance of assigned bike/equipment

Qualifications & Requirements

• Minimum of SSCE or equivalent qualification
• Valid rider’s permit / driver’s license
• Minimum of 1 year experience as a dispatch rider (restaurant experience preferred)
• Good knowledge of local routes and navigation
• Ability to read maps or use GPS applications (e.g., Google Maps)
• Physically fit and reliable
• Required Skills & Competencies
• Good time management skills
• Strong sense of responsibility
• Good communication skills
• Customer service orientation
• Attention to detail
• Ability to work under pressure

Working Conditions

• Requires working outdoors in varying weather conditions
• Shift work, including weekends and public holidays
• Requires prolonged riding and movement across delivery areas
• Additional Requirements (Optional – if company provides bike)
• Must follow company vehicle usage policy
• Responsible for assigned bike and delivery equipment
• Liable for negligence-related damages where applicable (based on company policy).