Dispatch Rider at Bosak Microfinance Bank Limited

Job description

• The Dispatch Rider will be responsible for the prompt and secure delivery and retrieval of documents, parcels, cheques, identity cards, and other materials from Branches, clients, and vendors, in line with the Bank’s operational standards and microfinance service protocols.

Key Responsibilities

• Safely ride and operate the company’s motorcycle to pick up and deliver official documents, parcels, and banking materials.
• Plan and follow efficient delivery routes across Lagos, adapting to traffic patterns and urgent requests.
• Maintain accurate delivery logs, ensure package integrity, and obtain delivery acknowledgments.
• Perform basic motorcycle maintenance, ensure cleanliness, and promptly report mechanical issues.
• Conduct quality control checks on transactions and documentation as directed by Admin.
• Investigate and escalate any customer-related concerns or discrepancies.
• Adhere to all traffic laws, bank safety protocols, and regulatory compliance standards.
• Represent the Bank professionally, maintaining a courteous and neat appearance.
• Perform additional assignments as directed.

Qualifications & Requirements

• Secondary School Certificate (SSCE/WAEC); OND is an advantage.
• Valid motorcycle rider’s license; rider’s permit/card essential.
• Minimum 5years’ experience as a dispatch motorcyclist, preferably in Banking, logistics, or Microfinance.
• Strong familiarity with Lagos road networks (e.g., Lekki, Ikeja, Ajah, Mainland).
• Excellent communication, customer service skills, and punctuality.
• Physically fit, responsible, trustworthy, and able to work independently.