Dispatch Officer at LSG Sky Chefs Things Remembered Services FZE

Role Purpose Statement:

The job incumbent  provides services  including loading and unloading of  dishes , equipment and other related items and transportation  to ensure that items arrive at the right time at the airline in accordance to Company standards and airline’s specifications

Main Accountabilities:

• Keep up to date records and monitoring of airlines’ catering/meal ordering schedule
• Ensure timely dispatch and delivery of all dishes, equipment and other related items according to specification
• Ensure goods and airline equipment are collected from the store
• Ensure all catering services items are prepared
• Work with flight supervisor in ensuring accurate meal figure delivery as requested by airline
• Keep all meal records for dispatch and catering delivery
• Must have experience in in-flight airline catering
• Must have good knowledge of customer service and inter-personal relationships with clients.

Knowledge, Skills and Experience:

• Minimum of a Diploma in Food Science, Statistics or Mathematic or its equivalent in a relevant course
• 3 years relevant work experience preferably in a similar role
• Numerical ability is desirable
• Experience in inflight  airline catering is desirable
• Good understanding of customer service is essential
• Good communication skills and interpersonal relationship
• Good leadership skills
• Should have in depth knowledge and mastery of intercultural sensitivity
• Must be fluent in English
• Good decision-making ability in high pressure situations
• Demonstrated ability to keep and monitor records effectively
• Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)