Director, Customer Success at Deel

Job Summary

• As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our SMB, MM, or Enterprise client segments.
• Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, working to cultivate a robust and high-performing success organization. Your role will involve developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base.

Key Responsibilities

• Working with our executive team and leadership to develop, implement, build and lead the EMEA customer success strategy.
• Drive strategy for an entire segment (MM/SMB/ENT), - while helping managers achieve their team metrics.
• Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance.
• Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes.
• Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
• Activating and renewing our customer base, acting as the customer's main advocate within Deel. 

Some key qualifications

• 8+ years of experience in a customer success leadership position with experience working across jurisdictions at unicorn start-ups or big tech companies.
• Extensive experience in organizational /company design; designing company structures, performance frameworks, cross-functional processes, and using data driven techniques to measure success.
• You have a track record of achieving metrics, and have developed and deployed successful expansion plans.
• You have a record of introducing and launching new technologies /strategies into existing operating models.
• You can build from the ground up.
• You have a relentless execution ethic and lots of energy.

Bonus Points

• Experience navigating cross-browser and cross-platform development challenges.
• Contributions to open-source projects or technical communities.
• Knowledge of additional tech stacks or expertise across multiple technical domains.

Total Rewards:

• Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy:

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available.