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MasterCard Incorporated (NYSE: MA) or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County. The Global Operations Headquarters is located in O'Fallon, Missouri, United States, a suburb of Saint Louis, Missour...
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
About the Opportunity:
Mastercard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.
Overview:
This role offers a dynamic and energetic individual to enable customer participation in the Mastercard global ecosystem through customer facing opportunities to enhance ecosystem performance, and enabling value add to participants. The individual will be the primary interface with external Customers, industry stakeholders, and Country/Account Managers regarding all matters relating to Franchise Customer Engagement and Performance (CEP) within the Sub-Sahara Africa (SSA) region, with a focus on West and East Africa.
The role manages all aspects of Mastercard ecosystem management with special focus on participant performance optimization in the areas of fraud, approval rates, chargebacks and adherence to Mastercard Standards in Sub-Sahara Africa markets. The individual will act as trusted advisor and go-to person for internal and external stakeholders on Core, Architecture & Standards, Dispute Resolution Management and Innovation.
Primary Responsibilities:
Minimum requirement:
Skills include:
Role Location:
Primary Location will be Lagos with occasional travel to other SSA markets in West and East Africa.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
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