Direct Sales Manager at Ecobank Nigeria

JOB PURPOSE     

Strategically manage and grow the Direct Sales Channel, ensuring alignment with the Bank's overall objectives.     

ACCOUNTABILITIES     

• Recruit and train a team of Team Leads and Direct Sales Representatives.
• Manage attrition and meet the number of DSAs required by the capacity plan. To maintain complete personnel records.
• Audit the DSA operation monthly, quarterly, and annually, and prepare them for annual self-certificate of worthiness.
• Area management & market intelligence/market conditions, competitor analysis and activities, and demographics.
• Comprehensive performance management on the whole channel (people, systems, and methods).
• Develop and manage a Management Information System (MIS) for direct sales, including full reporting & tracking.
• Market bank customers and transfer competitor loans to the Bank.
• Oversee and support Team Leaders, and by extension, DSAs & Telesales, by providing training, setting SCORECARD objectives, monitoring performance, and controlling incentive payments.
• Personally Callback 5% of all account opening forms and loan applications for customer feedback.
• Achieve volume and value targets to contribute to the Bank's overall goals.
• Ensure that own area of operation is alert to Money Laundering, compliant with Group Standards (including KYC requirements) and actively dispels Money Laundering/fraudulent activities.
• Adhere strictly to the Bank’s Code of Conduct and ensure that the channel complies without exception.
• Ensure the implementation and adherence to the E.X.C.E.L Performance Framework across the Direct Sales Channel.
• Monitor and review the performance ratings of Team Leads and DSAs, providing strategic direction for performance improvement and development.
• Facilitate training and development initiatives in line with the E.X.C.E.L Framework to enhance overall sales performance.

KEY PERFORMANCE INDICATORS     

• Overall E.X.C.E.L performance ratings across the Direct Sales Channel.
• Effectiveness in elevating the performance standards of the sales team in alignment with the E.X.C.E.L criteria.
• Demonstrated improvement in sales metrics correlated with the implementation of the E.X.C.E.L Performance Framework.

JOB PROFILE/REQUIREMENTS     

Job Profile

• Strategic Planning and Execution:
• Leadership and Team Development:
• Sales Targets and Performance Management:
• Customer Relationship and Account Management:
• Budgeting and Resource Allocation:
• Collaboration with Other Departments:

Requirements

Educational Qualifications: 

• Bachelor’s degree in business administration, Marketing, or a related field. 
• A master’s degree in a relevant field will be a plus

Experience

• Extensive experience in sales, including a successful track record in sales leadership roles.
• Experience in managing and leading sales teams.

Skills

• Strong leadership and organizational skills.
• Excellent communication, negotiation, and presentation skills.
• In-depth understanding of sales principles and customer relationship management.
• Proficient in data analysis and sales forecasting.

Personal Attributes:

• Strategic thinker with the ability to make sound decisions under pressure.
• Exceptional problem-solving skills and adaptability.
• High level of integrity and professionalism.