Digital Collections Team Lead at Stanbic IBTC

Job Description

• To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions.
• To manage debt recovery in the Bank’s lost accounts portfolio To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted.

Responsibilties

• Effectively supervise the Collections sub-team to ensure all assigned pre-NPL and new to NPL accounts are adequately dealt.
• Frequently develop digital solutions to address delinquency in the Pre-NPL and new to NPL portfolio.
• Ensure the supervised team adheres to the Bank’s policies and procedures and aligns with the Bank’s values.
• Liaison with the MISBS&R team to ensure effective reporting for the CHNW BS&R team.
• Monitor and manage the Digital loans portfolio.
• Supervise the team and ensure compliance with statutory and regulatory requirements to avoid sanctions.
• Supervise collections/recoveries actions on all Non-Performing Loans/Written-Off (NPL/AWOR) accounts as and when may be required.
•  Actively engage with relevant stakeholders within the Group in a timely manner to maximize collections/recoveries of delinquent accounts.
• Actively engage with relevant stakeholders and vendors outside the Group in a timely manner to maximize collections/recoveries of delinquent accounts.

Qualifications

• BSc Degree in Business, Commerce or related fields
• Relevant professional certification can be an added advantage.

Experience:

• Minimum of two years’ experience in a bank collections & recoveries centre.

Behavioural Competencies:

• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Interpreting Data
• Producing Output

Technical Competencies:

• Business Administration Skills
• Collections
• Knowledge Management Systems
• Legal Collections
• Operating Cash Flow Analysis
• Product and Services Knowledge
• Risk Awareness
• Written Communication.