Digital Account Manager at Wildreams Agency

Job Summary

• The Digital Account Manager at Wildreams serves as the primary relationship owner for an assigned group of top-tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services.
• Prepare implementation plans and lead client onboarding; present content strategy and annual plan.
• Work closely with clients to identify needs and consult on best practices for solutions and setup.
• To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines.
• Experience in sales and customer service is an asset in this position.
• If you’re a team player and a problem-solver, we’d like to meet you.
• Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Key roles and responsibilities

• Formulate market penetration strategies and manage the relationship for new and existing clients.
• Proactively suggest innovative digital strategies to improve the quality of client campaigns.
• Must be proactively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business.
• Ensure accountability is established during the project planning process.
• Full responsibility for ensuring work is delivered to the highest standard, on time and on budget.
• Achieve 100% realizations on all assigned accounts.
• Ensure proper internal QA is done before any work is shared with the client for review.
• Manage client relationships and provide clients with excellent service and support.
• Manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays.
• Provide campaign performance reporting and analysis to clients.
• Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
• Research and analysis of customers, market conditions and competitor data for relevant decisions and advice.
• Review new and trending technologies for regular knowledge updates to ensure our client offering remains innovative.
• Developing a marketing plan based on current trends and customer demographics to increase brand awareness
• Conducting market research to identify new opportunities for the company’s products or services.
• Participate in new business development efforts i.e. active involvement in creating pitch decks and presentations.

Critical Competencies

Expectations are high, so we expect the Digital Account Manager to be confident, enthusiastic, resourceful, tech-savvy, forward-thinking, self-motivated, and a creative problem solver who adapts to changing circumstances and priorities.

• The smallest detail is your favorite detail! -- Self-driven with the ability to work independently
• Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow
• Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously
• Creativity and experience bringing new programs and ideas to fruition
• Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
• Exceptional writing, editing, and proofreading skills preferred
• Minimum of 3 years experience as a Digital Account Manager in an Advertising Agency.