Desk Head, Enterprise Applications at First Bank

Location: Head Office, Lagos

Job Description

• Provide  direction  and technical leadership to  Applications Support / Monitoring team
• Design and ensure there are robust procedures and processes to support applications and plan the team’s work load.
• Ensure 99.999% availability of enterprise Applications System and all other related applications to support the bank’s business operations
• Identify and Manage changes by ensuring that problem management, Incident management and change management procedures are adhered to and tracked to resolution.
• Assist in Drafting,  documenting  and maintenance of  processes and procedures for applications
• Identify and manages enhancement effort of all applications to improve business performance in line with set standards and procedures.
• Ensure proper planning for periodic system maintenance for Enterprise Applications under the team’s applications portfolio.

Review Daily Report of Team’s Activity:

• Provides appropriate information as may be required by specialists (developers, DBA, SysAdmin and Application Solution), users and managers.
• Manage and supervise all Scripts/patches deployments in line with best practice for Release and deployment management, change management and configuration management.
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Application Support activities.
• Liaison with Application solution team, applications vendors and local representatives for issues resolution.
• Assist in the design, review and implementation of SLA between Bank and application vendors as well as OLA between the Departments and other units in IT and ensure agreed service levels are maintained.
• Manage and carry out small projects with proper documentation as may be assigned from time to time.
• Identify training needs aimed at improving skills and competencies required for effective Application support
• Plan and coordinate the effective Business Continuity Exercising and Testing

Education

• Minimum Education: First Degree in Computer Science / Engineering, Systems
• Masters or a recognised professional certification will be an added advantage.

Knowledge:

• Proficient knowledge of software development frameworks, concepts and best practices
• Working knowledge of structured systems analysis and design, and software development life cycle
• Proficient knowledge of application design, implementation and operations
• Proficient understanding of service management tools for event management, provisioning and monitoring
• Sound knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Good strategic planning and management skills

Skill / Competencies Aligned with SFIAV5:
Core SFIA 5 Skill Requirements:

• Systems Installation/ Decommissioning (HSIN 3)
• Availability Management (AVMT 4)
• Service Level Management (SLMO3)
• Applications Support (ASUP 3)
• IT Operations (ITOP 2)
• Problem Management (PBMG 3)
• Service Desk and Incident Management (USUP 3)

Other SFIA 5 Skill Requirements:

• Learning Delivery (ETDL 3).