Deputy Program Director at Centre for Community Development and Research Network (CCDRN)

Job Description

• The Deputy Program Director will provide strategic leadership and support to the Program Director in developing and implementing organizational plans and policies.
• The Deputy Program Director will ensure that operational systems and processes are efficient, effective, and productive and align with organizational goals and objectives.
• Reports to: Program Director

Responsibilities
Strategic Leadership:

• Collaborate with executive-level management to develop performance goals and long-term operational plans that align with organizational quality standards and best practices.
• Set strategic goals for operational efficiency and increased productivity and develop plans to achieve them.
• Ensure that operational systems and processes are integrated into organizational plans and policies and aligned with organizational goals and objectives.

Operational Management:

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into critical initiatives' goals, progress, and obstacles.
• Analyze current operational processes and performance, recommending improvement solutions where necessary.
• Plan, monitor, and analyze critical metrics for day-to-day operations to ensure efficient and timely completion of tasks.

Capacity Building and Team Management:

• Devise strategies for ensuring the growth of programs operational-wide and implement process improvements to maximize output and minimize costs.
• Work closely with the operation manager, human resources manager, procurement manager, and programs lead to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
• Uphold the organization's policies and standards and ensure compliance with regulations.

Leadership and Collaboration:

• Make decisions regarding operational activity and strategic goals based on relationships with department heads, external partners, and vendors.
• Provide technical assistance and capacity-strengthening activities for program staff and partners to improve program quality and impact.
• Ensure that reports are accurate, timely, and informative and provide actionable recommendations for program improvement.

Reporting and Compliance:

• Prepare and submit regular reports, including operational, financial, and compliance reports, to the program director and program stakeholders.
• Ensure that reports are submitted on time and meet the required standards.
• Ensure that all operational activities are compliant with regulatory requirements and organizational policies.

Other Responsibilities:

• Perform any other duties as assigned by the Program Director or program management team, including supporting other program components and initiatives.
• Collaborate with program stakeholders to ensure operational systems and processes align with program goals and objectives.

Requirements

• Master's Degree (or equivalent) in Business Administration or a related field.
• Ten or more years in a senior leadership role in a relevant field.
• Superior knowledge of multiple operational functions and principles, including finance, development community, and employee management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline or implement new structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
• Strong working knowledge of industry regulations and legal guidelines.
• Experience in developing budgets and business plans.
• Proven ability to create innovative solutions that lead to increased productivity.
• Superior negotiation skills for both internal and external purposes.
• Masterful organizational, communication, and leadership skills backed up by previous professional success.
• Strong working knowledge of data analysis and performance metrics using business management software (ex: SAP, ERP, CRM).