Delivery Supervisor / Manager at The Place

Location: Lekki, Lagos

Job Description

• The Place Delivery Supervisor / Manager will be responsible for coordinating delivery team members, managing 3rd party rider relationships and overseeing every aspect of the delivery process.
• The position also will be responsible for performance analytics as it relates to our platform, as well as ensuring our restaurants are operating at a high-level across aggregator and 3rd party delivery partners.
• In addition, the position will be required to work with other functions within the organization including Operations, IT & finance.

Key Responsibilities

• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains high level of competence, service delivery and operational excellence.

Qualifications

• A Bachelor's Degree in a Business-related field.
• 1-3 years of professional experience
• Experience in customer service and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Proficiency in Microsoft Office applications
• Strong customer service, project management, and quality control skills.
• Preferred experience in Marketing, or related field
• Experience with analytics platforms and would be a big plus