Deck Admin at VIP Express Tourism Limited

Responsibilities
Presentation Coordination:

• Schedule and organize presentations (decks) for prospective clients.
• Ensure all presentation materials and equipment are prepared and in good working order.
• Coordinate with presenters and ensure they have the necessary resources.

Client Management:

• Maintain a database of prospective clients and track invitations to presentations.
• Communicate with clients to confirm attendance and provide necessary information about the presentation.
• Follow up with the client’s post-presentation to answer questions and provide additional information.

Sign-UpFacilitation:

• Assist clients in completing the membership sign-up process during and after the presentation.
• Ensure all required documentation is completed accurately and submitted promptly.
• Address any concerns or issues clients may have during the sign-up process.

Sales Support:

• Work closely with the sales team to ensure they have the information and resources needed for presentations.
• Provide administrative support to the sales team, including data entry, document preparation, and coordination of follow-up activities.

Record Keeping and Reporting:

• Maintain accurate records of presentations, client interactions, and membership sign-ups.
• Generate regular reports on presentation attendance, client feedback, and membership conversions.

Customer Service:

• Provide excellent customer service to clients throughout the presentation and sign-up process.
• Handle client inquiries and resolve issues promptly and professionally.

Marketing Support:

• Assist with marketing activities related to promoting the presentations and attracting prospective clients.
• Coordinate with the marketing team to ensure consistent messaging and branding.

Data Capturing:

• Ability to capture error-free leads on the company software.
• Ability to capture leads promptly.
• Ensuring the accuracy of leads captured.

Requirements

• High school diploma or equivalent; a degree in business administration, hospitality, or a related field is preferred.
• Previous experience in administrative roles, customer service, data capturing, and sales support is highly desirable. Experience in the tourism or hospitality industry is a plus.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Speed and accuracy in data capturing
• Attention to detail and ability to multitask in a fast-paced environment.
• Customer-focused mindset with a commitment to providing high-quality service.

Job role and working hours:

• Office-based role as well as frequent travel to presentation venues.
• 100% of the working hours, when not on sales roving, or when office sales presentations are not scheduled to be run.
• The job is a dual-role, and the role breakdown in terms of time spent on each role changes daily/weekly/monthly.