Debt Recovery Officer at Kayhelt Pharma

Job Brief

• We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors.
• You will be responsible for recovering the money owed in as little time as possible.
• A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent.
• Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable.

Requirements and skills

• B.Sc in Accounting
• 3 - 6 years relevant work experience.
• Proven experience as debt collector
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence.