Debt Recovery Officer at Ginos Ventures Limited

Job Summary

• The Debt Collection Officer is responsible for providing support to the organization with particular emphasis on the collection of revenue
• The position liaises directly with clients, issues invoices/notices, negotiates on outstanding payments, and where necessary initiates recovery action.
• The Debt Collection Officer is also responsible for the administration and implementation of the debt recovery process.

Job Description

• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Locate and contact debtors to inquire about their payment status.
• Negotiate payoff deadlines or payment plans.
• Handle questions or complaints.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors, when possible, to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Comply with requirements when legal action is unavoidable.

Requirements

• BSc / HND in Accounting, Banking & Finance, Economics, Statistics, and other related fields.
• Four years of experience in debt recovery in the financial sector.
• Strong planning and organizational skills.
• Good time management.
• Strong communication skills (both written and oral) and an excellent telephone manner.
• Appropriately assertive manner to deal with debtors and clients.
• Proactive and able to take initiative.
• Able to work within a team as well as independently.
• Able to manage pressure and meet tight deadlines.
• Natural ability to interact with people from various backgrounds and various levels.