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  • Posted: Nov 3, 2022
    Deadline: Nov 30, 2022
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    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability.
    Read more about this company

     

    Debt Recovery Agent (Hausa Speaking)

    Location: Lagos

    Job Description

    • Manages recovery of overdue loan.
    • Contacting customers daily/weekly and informing them of their overdue loans.
    • Following up with customers daily/weekly on previous payment redemption date.
    • Advising customers on the best payment options and negotiating suitable payment plans.
    • Thoroughly understands assigned portfolio and product.
    • Responding to customer queries and escalating accordingly.
    • Maintaining accurate, up-to-date customer account information.
    • Reporting accurate customers feedback daily/weekly.

    Job Specification

    • Minimum Qualification: HND / B.Sc.
    • 0 - 2 years work experience.
    • Previous experience intele-collections or customer service will be an added advantage.
    • Fluency in Hausa Language.
    • Strong Written, Communication and Negotiation skills.
    • Strong command of English Language and at least, one other local or international language.
    • Agile, Teachable and willing to learn.
    • Ability to collaborate with a team in a fast-paced environment.
    • Attention to detail and strong Listening skills.
    • Persuasive, sales/marketing and analytical skills will bean added advantage.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@mwanga.ng using "Debt Recovery Agent (Hausa Speaking)" as the subject of the mail. 

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