Debt Collections Manager at Renmoney

Description

Strategy & Execution:

• Develop and implement efficient loan collection strategies tailored to a digital lending environment.
• Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
• Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.

Team Management:

• Supervise and coach collections officers and agents to meet collections targets.
• Monitor team performance and provide regular feedback and training.

Process Optimization:

• Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
• Collaborate with product, tech, and data teams to continuously refine collections processes.

Customer Engagement:

• Handle escalated customer issues with professionalism and tact.
• Develop user-friendly repayment plans and negotiate settlements where appropriate.

Reporting & Compliance:

• Maintain accurate records of interactions, payments, and commitments.
• Ensure compliance with regulatory requirements and internal policies.
• Provide regular reports and insights to management on portfolio performance, trends, and risks.

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or related field.
• Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
• Strong leadership and team management skills.
• Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
• Excellent communication, negotiation, and customer service skills.
• Familiarity with local financial regulations and microfinance operations.

Preferred Qualifications:

• Experience with loan management systems (LMS) and digital banking platforms.
• Certification in credit management or debt recovery.
• Excellent skills in Microsoft office