Data Analyst at Opay Nigeria

Role Focus: Customer Service & Operations Data Analysis 

Key Responsibilities

• Collect, clean, and analyze customer service and call center data
• Use Excel for data processing, reporting, and basic visualizations..
• Track and monitor key operational metrics such as call volume, issue categories, resolution time, and response rates.
• Identify trends and generate insights to support operational and service improvement decisions.
• Prepare clear summaries and reports for stakeholders.

Requirements

• Strong proficiency in Excel (formulas, pivot tables, data handling).
• Solid analytical and logical thinking skills.
• Ability to translate data into clear, actionable insights.
• Strong interest in understanding business and operational performance through data.