Customer Support Specialist at SeedStars Academy

Location: Lekki, Lagos Nigeria

Department: Lendigo
Level: Entry

About Lendigo

• Lendigo Nigeria is a high growth portfolio company of Seedstars, focusing on SME lending in all areas. Our vision is to become the leading champion in SME lending for the common man in Nigeria while developing revolutionary fin-tech products that will change the whole conservative lending industry.
• Being a part of this ambitious project is what drives us every day and makes us achieve the best results for our clients and reach our ambitious goals in the coming year.

About the Job

• The Customer Support Specialist will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Key Responsibilities

• Answering questions about products’ details, the company and issues with account for the customers.
• Assisting customers with technical issues experienced on the app or website and escalate any issue(s) to the appropriate unit.
• Receiving Inbound calls and resolving queries via mails, CRM and via all available platforms/channels.
• Making Outbound follow-up calls to sales leads and persuade potential customers to complete and submit their application
• Responsible for the overall management of all strategic and operational customer onboarding and relationship activities.
• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Take ownership of the management of the Telesales and Customer Experience function of the business.
• Drive increased revenue and profit to achieve the Company’s ambitious growth.
• Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call.

Your Profile

• At least 1 - 2 years of working experience in a similar role with a startup, finance,  investment banking or private equity firm
• Proven track record of personal, academic and professional achievements
• Ability to work in an independent, structured and goal-oriented manner
• Ability to adapt to new challenges in a dynamic and fast-paced environment while multitasking is of utmost importance
• Ability to prioritize deliverables and meet demanding deadlines
• Fluency in English

Benefits and Perks

• Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
• Competitive base salary and KPI incentive scheme
• Full medical coverage
• Fresh fruit, cereal, and amazing Nescafe coffee
• Regular get-togethers like happy Fridays, team events, and out-of-office events.
• Flexible working hours, sports groups and many other benefits.