Customer Support (Solar) at Energy Talent Company

Job Description

• We are seeking a dedicated and knowledgeable Customer Support Officer to join our team in Enugu.
• The successful candidate will provide exceptional customer service and support, particularly in areas related to rice farming processes and solar PV systems.
• This role requires strong communication skills, proficiency in Microsoft Office Suite, and the ability to work independently and as part of a team.

Key Responsibilities
Customer Support:

• Provide comprehensive support and assistance to customers, addressing inquiries and resolving issues promptly.
• Utilize strong communication and interpersonal skills to ensure customer satisfaction and retention.

Technical Knowledge:

• Apply understanding of the rice farming process, cycle, and related practices to assist customers effectively.
• Leverage knowledge of solar PV systems, energy storage systems, and related technologies to provide technical support and guidance.

Documentation and Reporting:

• Maintain accurate records of customer interactions and issues.
• Prepare and submit regular reports on customer inquiries, resolutions, and feedback.

Microsoft Office Suite Proficiency:

• Utilize MS Word and MS Excel to create and manage documents, reports, and spreadsheets efficiently.

Problem Solving:

• Employ excellent problem-solving skills to address customer issues and escalate more complex problems when necessary.
• Remain calm and effective under pressure, demonstrating a quick learning ability.

Requirements
Education:

• Minimum of FSLC / SSCE / OND
• 3 - 5 years experience.

Technical Skills:

• Proficiency in Microsoft Suite: MS Word, MS Excel.
• Knowledge of solar PV systems, energy storage systems, and related technologies.

Language Proficiency:

• Proficiency in English and Igbo language.

Industry Knowledge:

• Understanding of the rice farming process, cycle, and related practices.

Interpersonal Skills:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.