Customer Support Representative (Travel) at Univacity

Job Description

• We’re seeking a Customer Support Representative to assist students and other users with inquiries related to our educational services, including program applications, tour bookings, scholarship searches, and more.
• The ideal candidate will provide exceptional support by promptly responding to inquiries through our online channels and guiding users through platform functionalities.
• Additionally, knowledge of travel processes and visa requirements is essential to support students effectively, as many of them will be exploring international educational opportunities.

Responsibilities

• Respond promptly to customer inquiries through our online support channels (email, chat, and social media).
• Assist students in navigating the platform to apply for programs, book educational tours, and use other services.
• Provide accurate and detailed information about application processes, tour bookings, scholarships, accommodation, and visa assistance.
• Offer knowledgeable advice regarding travel processes and documentation requirements for students planning to study abroad.
• Troubleshoot common issues and provide effective solutions, ensuring a smooth user experience.
• Escalate complex queries to the appropriate department as necessary.
• Track and report user feedback to help us continuously improve our services.
• Stay up-to-date on educational and travel policies to provide relevant and accurate assistance.

Requirements

• Prior experience in customer support, preferably within the education or travel industry.
• Familiarity with educational admissions processes and general knowledge of international travel requirements.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and handle a high volume of inquiries efficiently.
• Basic knowledge of CRM and support software is a plus.
• Proactive attitude and a willingness to learn about all Univacity services.