Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 22, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Pettysave enables you to attain true financial freedom through savings and investments which can be scheduled conveniently.
    Read more about this company

     

    Customer Support Representative

    About

    Pettysave is looking for an experienced customer service representative to join our awesome team. You will be responsible for interfacing with our customers and maintain the trust they have with us. We love to keep our customers happy.

    Job Description

    • Maintaining a positive, empathetic and professional attitude toward customers at all times
    • Responding promptly to customer inquiries
    • Performing follow-ups on customers
    • Advise customers on company products and services
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Keep records of customer interactions, process customer accounts and file documents
    • Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    • Suggest solutions when a product malfunctions or from customer complaints
    • Inform customers about new deals and promotions
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Compile reports on overall customer satisfaction

    Preferred Experience

    • B.Sc./HND with a minimum of 3 years of work experience in customer support roles
    • Comfortable using customer relation management tools
    • Strong relationship management
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Ability to multitask, prioritize, and manage time effectively
    • Excellent communication skills

    Nice to haves

    • Certificates from customer service training
    • Experience with FreshDesk or any ticketing software

    Method of Application

    Our focus with perks and benefits is to offer everything teammates need to do their best, healthiest work and keep developing their craft.

    • Competitive Salary: Our salary formula adjusts to your cost of living and experience.

    • Part or fully remote: Live and work wherever you like!

    • Office Setup: We invest in productivity tools such as Macbooks and monitors for team members.

    • Personal Growth Fund: Extra money for your learning and development.

    • Profit sharing: At the end of the year, all team members receive bonuses!

    • Retreats: Join us for company get-togethers twice a year!

    Interested and qualified? Go to Pettysave on pettysave.welcomekit.co to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Pettysave Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail