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  • Posted: Sep 27, 2023
    Deadline: Oct 31, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mopheth Group. is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard. We are an organization with a coherent corporate culture that promotes efficie...
    Read more about this company


    Customer Support Representative

    Job Summary:

    As a Customer Service Representative, you will be a key member of our team at our Lekki location. You will play a pivotal role in providing exceptional customer service and support, with a strong focus on knowledge of pharmaceutical products and retail pharmacy operations. Your responsibilities will include assisting customers, addressing inquiries, and ensuring a positive in-store experience.

    Key Responsibilities:

    • Customer Assistance: Greet and assist customers promptly, addressing their needs, inquiries, and concerns with professionalism and a friendly demeanor.
    • Product Knowledge: Demonstrate a strong understanding of pharmaceutical products, over-the-counter medications, and health-related items to provide accurate information and recommendations to customers.
    • Medication Guidance: Assist customers with medication-related questions, dosage instructions, and potential interactions, ensuring their safety and well-being.
    • Sales Support: Promote sales of pharmaceutical and retail products, suggesting additional items based on customer needs and preferences.
    • Compliance: Adhere to all pharmaceutical regulations, including record-keeping, prescription verification, and controlled substance protocols.
    • Customer Feedback: Gather and relay customer feedback to management to improve product offerings and customer service.


    • Candidates should possess an HND, B.Sc qualification. (Bachelor's degree in Pharmacy or a related field is an advantage).
    • Proven experience 2 years as a Customer Service Representative in a retail pharmacy setting.
    • Strong knowledge of pharmaceutical products, OTC medications, and health-related items.
    • Excellent communication and interpersonal skills.
    • Attention to detail and accuracy in handling medications and transactions.
    • Ability to multitask and work in a fast-paced retail environment.
    • Customer-focused attitude and a commitment to providing outstanding service.
    • Knowledge of pharmacy regulations and compliance standards is a plus.

    Additional Requirements:

    • Ability to work flexible hours, including weekends and evenings.
    • Friendly and approachable demeanor with a genuine desire to assist customers.
    • Strong ethical and professional conduct when handling medications and sensitive customer information.

    Company Benefits:

    • Competitive salary.
    • HMO.
    • Ongoing training and professional development opportunities.
    • Dynamic and collaborative work environment.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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