Customer Support Representative at Mopheth Group

Job Summary:

As a Customer Service Representative, you will be a key member of our team at our Lekki location. You will play a pivotal role in providing exceptional customer service and support, with a strong focus on knowledge of pharmaceutical products and retail pharmacy operations. Your responsibilities will include assisting customers, addressing inquiries, and ensuring a positive in-store experience.

Key Responsibilities:

• Customer Assistance: Greet and assist customers promptly, addressing their needs, inquiries, and concerns with professionalism and a friendly demeanor.
• Product Knowledge: Demonstrate a strong understanding of pharmaceutical products, over-the-counter medications, and health-related items to provide accurate information and recommendations to customers.
• Medication Guidance: Assist customers with medication-related questions, dosage instructions, and potential interactions, ensuring their safety and well-being.
• Sales Support: Promote sales of pharmaceutical and retail products, suggesting additional items based on customer needs and preferences.
• Compliance: Adhere to all pharmaceutical regulations, including record-keeping, prescription verification, and controlled substance protocols.
• Customer Feedback: Gather and relay customer feedback to management to improve product offerings and customer service.

Qualifications:

• Candidates should possess an HND, B.Sc qualification. (Bachelor's degree in Pharmacy or a related field is an advantage).
• Proven experience 2 years as a Customer Service Representative in a retail pharmacy setting.
• Strong knowledge of pharmaceutical products, OTC medications, and health-related items.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in handling medications and transactions.
• Ability to multitask and work in a fast-paced retail environment.
• Customer-focused attitude and a commitment to providing outstanding service.
• Knowledge of pharmacy regulations and compliance standards is a plus.

Additional Requirements:

• Ability to work flexible hours, including weekends and evenings.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling medications and sensitive customer information.

Company Benefits:

• Competitive salary.
• HMO.
• Ongoing training and professional development opportunities.
• Dynamic and collaborative work environment.