Customer Support Representative at Digifigs Limited

What you will do

As a CS on the team, you will work on 

•  Delivering Service and Support to Customers via Email, Phone and chat. 
•  Interacting  with customers to provide and process information in response to inquiries, concerns, and requests about products and services; 
• Gathering customer’s information and determining the issue by evaluating and analyzing the symptoms
• Research required information using available resources
• creating and updating customer support documentation
• Identifying and escalating priority issues per Client specifications; redirect problems to appropriate resource
•  Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Follow up and make scheduled callbacks to customers where necessary;
• Stay current with system information, changes and updates

Our Requirements

• Previous experience in customer service, client relations
•  ability to communicate and collaborate well with people.
• Ability to self-motivate with key attention to detail.
• Have good administrative and organizational skills.
• Excellent written and verbal communication in English.
• Be patient, empathetic, and able to listen to customers to provide excellent service and support.