Customer Support Representative at CyHermes Limited

Job Description

• We are looking for people who are genuinely excited about helping people.
• Our ideal candidate is a fantastic communicator, who is proactive, responsive and detail oriented.
• You can troubleshoot and investigate how to address a problem, and you go beyond what customers ask for to identify what they actually need.
• You must be comfortable with using web applications.
• Excellent writing, speaking, comprehension and interpersonal skills.
• The ideal candidate must be extremely patience.
• Ability to be proactive, take ownership and initiative.
• You must have a working laptop and know how to use it.

Job Responsibilities

• Managing inbound email requests from customers in a prompt and professional manner.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Escalating complex requests through appropriate channels.
• Following up with customers to ensure resolution.
• Onboarding new customers.

Requirements

• Candidates should possess an HND qualification with 0 - 2 years work experience.