Customer Support Quality Assessment Officer at Moniepoint Inc.

The Quality Assurance Auditor in Customer Support is tasked with overseeing and assessing customer interactions to ensure compliance with company standards, policies, and procedures. This position is vital in upholding and enhancing service quality by pinpointing areas for improvement, offering feedback, and collaborating with the customer service team and product team to elevate the overall customer experience.

Requirements 

• A Degree in a relevant field 
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 3 - 5 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience 
• Compliance knowledge is an added advantage
• Attention to detail