At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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As the Customer Support Officer, you will be responsible for providing exceptional support to users, resolving customer inquiries, facilitating seamless onboarding, and ensuring a positive customer experience across the company's digital financial products.
Responsibilities
Respond promptly to customer inquiries, complaints, and support requests across phone, email, chat, and social media channels
Guide users through onboarding, account setup, transactions, and platform-related issues
Investigate and resolve customer concerns while escalating complex issues to relevant teams when necessary
Maintain accurate records of customer interactions and provide feedback to improve products and services
Educate customers on platform features, payment processes, and digital financial solutions to enhance user experience
Requirements
Bachelor's Degree in Business Administration, Finance, Economics, Communications, or a related field
2–4 years experience in customer support, customer success, relationship management, or a similar role within fintech, banking, payments, crypto, or financial services
Strong understanding of digital payments, fintech products, and customer service best practices
Good knowledge of stablecoin dynamics, blockchain addresses, wallet networks, and digital asset transactions
Must have hands-on experience transacting with stablecoins and supporting customers on transaction-related issues.
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