Customer Support Officer at Sendme Food Technology Ltd

Job Description

• We are looking for Customer Support Officersto act as the face of the company and directly work with customers to answer their questions or provide additional support where needed.
• Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Duties / Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Handling customer inquiries, complaints and request via all available channels (Calls, Live chat and Social Media)
• Building strategies for improving the overall customer experience and fostering loyalty
• Answering questions about the company’s products or services
• Resolving issues and troubleshooting problems
• Process orders
• Informing customers about real or potential product/service issues
• Engaging in customer conversations on social media and monitoring brand mention
• Proactively asking customers for feedback.

Required Skills / Abilities

• Bachelor's Degree preferred
• 0 - 1 year experience in a similar role is added advantage
• Excellent verbal and written communication skills.
• Familiarity of Microsoft Office tools or Google Workspace suite
• Customer orientation and ability to adapt/respond to different types of characters.