Customer Support Officer at Auto Auction Mall

Job Description

• We’re currently searching for a self-motivated, courteous, resourceful, and result-driven individual to join our regional team on a full-time basis to perform front desk duties, administrative functions and provide support to walk-in customers and over the phone inquiries

Job Responsibilities

Your job as a Customer Support/Front Desk Administrator is to:

• Communicate with business development/sales teams in case they have any challenges in usage by phone or email.

• Communicate with clients via inbound and outbound calls and provide them with superb customer service.

• Redirect phone calls/messages to the appropriate department and takedown messages.

• Monitor, organize, and forward emails.

• Track and order office equipment and supplies.

• Maintain records and files.

Qualification and Experience

• Degree (Administrative/Customer support related degree is an added advantage)

• Experience Length: 3 years

Skills and Qualifications:

• Friendly and outgoing personality

• Excellent communication and social skills

• Extensive knowledge of or above-average interest in vehicles

• Confident and persuasive.

• Persistent and driven.

• Great customer service skills and basic computer knowledge are a MUST.

Working Conditions

• Working hours: 9:00am -5:00pm

• Working day­: Monday - Friday (You may need to be reachable by phone to clients over the weekend)