Customer Support Manager at Finosell Inc August, 2023

- Customer Support Manager at Finosell Inc
- View Jobs in Banking / Financial Services / View Jobs at Finosell Inc
Posted: Aug 29, 2023

Deadline: Not specified
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A financial and business management App for business owners and individuals. Finosell is an automated escrow solution for online payments without third party involvement, an app built to secure your money from commerce scams.
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Customer Support Manager
- Job Type Full Time , Remote
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Customer Care
About the job
- Finosell is looking to hire a Customer Support manager to assist our customers with technical problems when using our products and services.
RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Guiding product users through features and functionalities.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update customer's accounts and internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share re with our Product and sales teams
REQUIREMENTS AND SKILLS
- Experience as a Customer Support Specialist
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
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Method of Application

Interested candidates should send their CVs to Info@finosell.com using the Job title as the subject of the mail.

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