Customer Support Manager at Finosell Inc

About the job

• Finosell is looking to hire a Customer Support manager to assist our customers with technical problems when using our products and services.

RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Guiding product users through features and functionalities.
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update customer's accounts and internal databases with information about technical issues and useful discussions with customers
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share re with our Product and sales teams

REQUIREMENTS AND SKILLS

• Experience as a Customer Support Specialist
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills