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    • Customer Support Manager at Finosell Inc

    Posted: Aug 29, 2023
    Expires: Not specified
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    A financial and business management App for business owners and individuals. Finosell is an automated escrow solution for online payments without third party involvement, an app built to secure your money from commerce scams.

    View All Jobs at Finosell Inc


     

    Customer Support Manager

    About the job

    • Finosell is looking to hire a Customer Support manager to assist our customers with technical problems when using our products and services.

    RESPONSIBILITIES

    • Respond to customer queries in a timely and accurate way, via phone, email, or chat
    • Guiding product users through features and functionalities.
    • Identify customer needs and help customers use specific features
    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
    • Update customer's accounts and internal databases with information about technical issues and useful discussions with customers
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share re with our Product and sales teams

    REQUIREMENTS AND SKILLS

    • Experience as a Customer Support Specialist
    • Familiarity with our industry is a plus
    • Experience using help desk software and remote support tools
    • Excellent communication and problem-solving skills

    Check how your CV matches this job

    Method of Application

    Interested candidates should send their CVs to Info@finosell.com using the Job title as the subject of the mail.

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