Customer Support Intern at One Precious Life (OPL) Academy

Job Description

• We seek a highly motivated individual to join our customer support team as an intern.
• The successful candidate will work closely with our experienced customer support representatives to provide excellent service to our customers.
• This internship is a great opportunity to gain practical experience in customer support while developing your communication and problem-solving skills.

Responsibilities

• Responding to customer inquiries via phone, email, and chat promptly and professionally.
• Providing customers with product and service information.
• Troubleshooting customer issues and resolving complaints effectively and efficiently.
• Documenting customer interactions and feedback.
• Collaborating with other departments to ensure the timely resolution of customer issues.
• Contributing to the development of support materials such as FAQs and knowledge-base articles
• Keeping up-to-date with product and service knowledge.

Requirements

• Currently pursuing a Bachelor's Degree in Business Administration, Communication, or a related field.
• At least 3 years relevant work experience.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and a customer-centric mindset.
• Ability to work independently as well as part of a team.
• Detail-oriented with excellent organizational skills.
• Familiarity with Google Docs or equivalent software.
• Prior customer service experience is a plus but not required.