Customer Support Executive at Smash Technology

The Customer Support Executive provides exceptional service to clients by addressing inquiries, resolving issues, and ensuring client satisfaction. This role is pivotal in maintaining positive client relationships and company reputation.

Expectations:

• Respond promptly to customer inquiries through various channels.
• Resolve complaints and ensure client satisfaction.
• Document interactions and follow up on unresolved issues.
• Provide feedback on customer needs and experiences to improve service.

Qualifications:

• Bachelor’s degree in any related field.
• 3+ years of experience in a customer support role.
• Professional Skills:
• Strong communication and active listening skills.
• Ability to manage challenging interactions professionally.
• Proficiency in CRM software.
• Empathy and dedication to excellent customer service.