Customer Support Agent at Fort Knox Group

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, and chats in a professional manner
• Resolve customer complaints and issues promptly while maintaining high service standards
• Provide accurate information about company products and services
• Document customer interactions and update records accordingly
• Escalate complex issues to the appropriate department when necessary
• Follow company policies, procedures, and service guidelines
• Maintain a positive and empathetic attitude at all times.

Requirements

• Minimum of OND / HND / BSc in any discipline
• Previous experience in a customer support or customer service role is an advantage
• Strong verbal and written communication skills
• Good listening and problem-solving abilities
• Basic computer skills and familiarity with CRM tools is a plus
• Ability to work in a fast-paced environment
• Customer-oriented and team-focused mindset.