Customer Support at AFRILAB Medical Diagnostics

DUTIES & RESPONSIBILITIES : 

• Manage large amounts of incoming phone calls 
• Maintain and interact with social media communication 
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships and trust with customer accounts through open and interactive communication 
• Following up with clients or customers to check that they’re still satisfied with any service
• Letting customers or clients know about additional  services 
• Determining the quickest, most effective ways to answer a client’s or customer’s needs

 REQUIREMENTS

• Proven customer support experience or experience as a Client Service Representative 
• Track record of over-achieving quota 
• Strong phone contact handling skills and active listening 
• Interpersonal and customer service skills 
• Analytical and problem-solving skills 
• Multitasking and organizational skills 
• Ability to answer a high volume of calls and/or emails daily 
• Ability to share work among a customer service team