Customer Support/Admin Officer at Straight-Gate Publishers Limited

Job Summary

The Customer Support/Admin Officer role is a dual-function position that combines customer service responsibilities with general administrative support. The ideal candidate will serve as the first point of contact for customers; answering calls, responding to inquiries, and processing orders, while also ensuring the smooth day-to-day running of the office.

Key duties include attending to customer needs, maintaining organized records, supporting internal departments, and ensuring a tidy and efficient workplace. This role requires excellent communication skills, a customer-focused attitude, and the ability to multitask effectively in a fast-paced publishing environment.

Responsibilities

• Respond to customers Inquiries via phone, email, social media and in person
• Provide information about books, publication schedules, orders and services.
• Handle complaints, resolve issues and follow up to ensure satisfaction.
• Process book orders and follow up on customer orders.
• Maintain a customer feedback log and prepare periodic reports on reports on recurring issues or suggestion. 
• Maintain and update office records, including customer databases, invoices and order logs.
• Coordinate communication between departments (E.g.: Editorial, Sales, and Production).
• Manage Office Supplies and Coordinate with vendors for stationery, printing and Logistics.
• Schedule and manage meetings, take minutes, and calculate action points.
• Travelling schedule and ticket bookings.
• Support human resources in maintaining staff records and coordinating interviews or training. 
• Manage the company social media platforms.

QUALIFICATIONS AND EXPERIENCE

• HND or BSc in Business Administration, or any social sciences and humanities related courses.
• 1-4 years’ experience in customer service and administrative roles (Experience in publishing company or media environment is an advantage).
• Familiarity with the publishing process is a good plus.

SKILLS AND COMPETENCIES

• Excellent communication and Interpersonal Skills
• Strong Organizational and time management abilities.
• Proficiency in Microsoft Office Suite and Customer Management Systems (CRMs)
• Attention to Details and Ability to Multitask
• Ability to handle sensitive information with confidentiality
• Customer-Focused mindset with problem solving Approach.
• Social Media Management Skill

Salary: 

120-150,000 (depending on experience).