Customer Success Officer at Peridot Forte Solutions Consulting

Our Client in the Betting Industry requires a Customer Success to join their team.

Location: Lekki, Lagos.

Responsibilities

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts.

• Work with customers to ensure they are leveraging effectively and finding value in our services.

• Become an expert in communicating and educating customers on the use and benefits of our products

• Attend to customer issues in a timely, efficient, and knowledgeable manner.

• Manage customer relationship and ensure customer satisfaction.

• Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.

• Assist customers with setting up and navigating programs or software.

• Promote value through customer experience.

Requirements

• First Degree in Business Administration, Marketing or related field with 2-3 years’ work experience in Customer Management.

• Experience in a Betting Industry will be an added advantage.

• Good Communication Skills.

• Proficiency in MS Office Packages.

• Attention to detail.

• Relationship Management.