Customer Success Officer at Coreum Real Estate Solutions

At Coreum RE, we are looking to recruit a young, versatile and energetic Customer Success Officer who will drive the company's investor relation and engagement strategies as part of our organizational growth plan. The following will be the key responsibility of the Customer Success Officer;

Key Responsibilities

• Call all new users on the Coreum Platform and conduct an onboarding interview in line with the business requirement.
• Ensure new users provide KYC information (i.e means of identification and proof of address)
• Ensure that all users documents are printed and properly stored.
• Approve users that meet the requirement and follow up to ensure all signed up users are satisfied with services
• Activate all investments made on the Coreum platform.
• Ensure that all customer request (via emails, call or in-person) are properly attended to
• Conduct periodic user satisfaction survey and present result to management
• Prepare investment certificates for all investors and engage Trustee for signature

Required Competency

• A good bachelor's degree or HND
• Excellent communication skill
• Excellent organizational skill