Techduce Africa is a Software Development Leading Company in Africa. The organization focuses on web-based business tools and information technology, including an office tools suite, Internet of things management platform, and a suite of IT management software. The company provides IT services from subsidiaries like DuceCampaign, DuceHost, DuceBot, DuceCRM, ...
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Responsible for ensuring client satisfaction and retaining clients.
Responsibilities
Customer engagement: Building and maintaining strong relationships with customers, and proactively engaging with them to ensure their success.
Onboarding: Leading the onboarding process for new customers, and ensuring that they have the information, resources, and support they need to get up and running quickly.
Account management: Managing customer accounts, and ensuring that customers are receiving the full value of the company’s products or services.
Customer satisfaction: Monitoring customer satisfaction and proactively addressing any issues or concerns to ensure a positive customer experience.
Training and support: Providing training and support to customers, and helping them to effectively use the company’s products or services.
Renewals and upsells: Working with customers to renew their contracts and upsell additional products or services.
Collaboration: Collaborating with other teams, such as sales, marketing, and product development, to ensure that customers have the resources and support they need to succeed.
Data analysis: Analyzing customer data and metrics to identify areas for improvement and measure the success of customer engagement activities.
Risk management: Identifying and mitigating potential risks to customer success, and developing and implementing strategies to prevent churn.
Communication: Communicating with customers regularly to understand their needs and ensure their continued success.
Qualifications
Education: A bachelor’s degree in a related field, such as business administration, marketing, or customer service, is typically required.
Experience: Several years of experience in customer success, account management, or a related field.
Customer-focused: Strong customer-focused approach, with a deep understanding of customer needs and a commitment to ensuring their success.
Communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
Problem-solving skills: Strong problem-solving skills, with the ability to quickly identify and resolve customer issues.
Project management skills: Excellent project management skills, with the ability to manage multiple projects and meet deadlines.
Technical proficiency: Familiarity with technology and software applications, and the ability to effectively use and support customers in using these tools.
Sales skills: Strong sales skills, with the ability to upsell and renew customer contracts.
Analytical skills: Strong analytical skills, with the ability to analyze customer data and metrics to make informed decisions.
Leadership skills: Strong leadership skills, with the ability to manage and motivate a team, delegate tasks and responsibilities, and drive projects to completion.
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