Customer Success Manager at GUS Consulting

Responsibilities
As a Customer Success Manager, a typical day might include the following:

• Digital Marketing strategy creation and optimization.
• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
• Ensure customer requirements are relayed appropriately to the rest of the team.
• Support sales team to close out deals through expertise.
• Upsell and Cross sell clients on new features and products in order to increase revenue.
• Ensure customer retention through developing a great relationship and executing beyond customer expectations.
• Ensure reports and all docs needed by the client go out in a timely manner.
• Research on new ways to improve current processes.
• Case Study creation.
• Act as POC to client after sales handover.
• Drive initiatives to reduce churn

Requirements
You’d be a good fit if you have:

• Minimum of a First Degree.
• 2-4 years of customer success experience is an added advantage.
• Adequate Digital Marketing/Marketing Knowledge
• Experience working with a SAAS company
• Above average proficiency in Google Sheets & Slides
• Excellent communication skills, both oral and written.
• Proficiency in Data visualization tools such Power BI or Tableau
• Fast paced problem-solving skills
• Ability to work well within a team.
• Ability to work under pressure.

Remuneration
N500,000 - N800,000 Monthly.