Customer Success Manager (CSM) at Snapnet Limited

Job Description

• The CSM is responsible for leading a team of customer service officers who handle after-deployment engagement with customers
• The CSM will be technically inclined and knowledgeable in the various products and services offered by the organization, and be able to troubleshoot when clients call in for assistance.
• The CSM will be focused on customer satisfaction and seek feedback from clients proactively, to provide data for the technical team to improve on existing products
• The CSM will be responsible for on-the-job training of team members as well as ensure a synergy with the technical department.
• The CSM will work with the technical team to tweak bugs noticed in services deployed to clients and ensure that that the issues are completely resolved within a stipulated time.
• The CSM will work with the Technical team to create new products, based on data gleaned from customer interaction.

Qualifications

• Candidates should possess an OND qualification with 3-5 years work experience.