FlexiSAF Edusoft Limited is a Software company that is focused primarily on education. Since its inception in 2010, FlexiSAF has continued to take giants strides in reinventing learning and inspiring people to make lifelong positive impact. With over 500 institutions, (primary, secondary, tertiary, government parastatals and learning centres), over 100 s...
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Support Day-to-Day Customer Tier 1 Ticket Queries: Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk), ensuring timely responses and issue resolution.
Build and Maintain Effective Relationships: Establish strong, positive relationships with key client contacts to provide excellent customer service.
Knowledge of Client Business Issues: Learn about client business challenges and how Flexisaf services can help solve them.
Liaise with Other Teams: Collaborate with other internal teams to address and resolve client queries and business challenges.
Monitor and Escalate Inquiries: Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally.
Requirements
First degree in Computer Science or any relevant discipline
0-1 year of experience in customer-facing preferably in the SaaS Products industry
A passion for solving problems, especially technical ones, and delivering excellent service.
Great communication skills, especially when responding to customer emails and inquiries.
Strong communication and presentation skills
A problem-solving mindset and the ability to troubleshoot technical issues under pressure.
Proficiency with MS Office tools (Excel, Word, PowerPoint).
A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
A desire to learn and grow in customer support and success roles.
Gmail
Yahoomail