Customer Success (Intern) at FlexiSAF Edusoft Limited

Job Responsibilities

• Support Day-to-Day Customer Tier 1 Ticket Queries: Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk), ensuring timely responses and issue resolution.
• Build and Maintain Effective Relationships: Establish strong, positive relationships with key client contacts to provide excellent customer service.
• Knowledge of Client Business Issues: Learn about client business challenges and how Flexisaf services can help solve them.
• Liaise with Other Teams: Collaborate with other internal teams to address and resolve client queries and business challenges.
• Monitor and Escalate Inquiries: Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
• Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally.

Requirements

• First degree in Computer Science or any relevant discipline
• 0-1 year of experience in customer-facing preferably in the SaaS Products industry
• A passion for solving problems, especially technical ones, and delivering excellent service.
• Great communication skills, especially when responding to customer emails and inquiries.
• Strong communication and presentation skills
• A problem-solving mindset and the ability to troubleshoot technical issues under pressure.
• Proficiency with MS Office tools (Excel, Word, PowerPoint).
• A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
• A desire to learn and grow in customer support and success roles.