Customer Success Executive at Ultimus Holdings

Location: Ikoyi, Lagos

Responsibilities

• Responsible for attending to all walk-in clients,telephone calls to the customer care line and satisfying all enquiries,request and complaints with accurate and adequate information
• Responsible for building sustainable relationships and trust with customer through open and interactive communicationto enhance organisational growth
• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Maintain an orderly workflow according to priorities
• Managing customer correspondence, cross selling company products/services and closing transactions for potential clients
• Maximizing long term revenue opportunities by becoming trusted adviser to clients and strengtening their loyalty.

Requirements

• Qualification: Bachelor's Degree
• Have a minimum of 1 year experience as a customer service personnel.
• Ability to plan, coordinate, and provide leadership where necessary
• Possesses written and oral communication skills to support decisions and recomendations
• Demonstrated Interpersonal skills
• Ability to effectively solve problems and conflicts