Customer Success Associate at OkadaBooks

Customer support at OkadaBooks is not measured by the number of tickets you reactively respond to or how fast you reactively resolve complaints. At OkadaBooks, customer service is a proactive relationship, it’s anticipating and preventing problems before they happen, it’s knowing the birthdays of key authors and celebrating it, it’s doing things beyond the computer screen like writing letters to customers and hugging readers … it’s beyond tickets. To execute this, you have to be a people’s person with a sprinkling of technical curiosity and a focus on killing your KPIs with love.