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  • Posted: Sep 6, 2021
    Deadline: Sep 13, 2021
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  • Indicina offers technology solutions to empower businesses to offer credit to customers faster, more securely and at scale. Indicina is not a lender and does not offer loans to customers.
    Read more about this company

     

    Customer Success Associate

    About this Role

    • As a Customer Success Associate, you'll be the voice and face of Indicina to all our merchants.
    • You will be responsible for managing a long-term relationship to drive product adoption and retention.
    • This is a highly cross-functional role.
    • You will work closely with teams, ensuring that each team is well aligned on Indicina's promises .
    • You will offer timely support to Indicina's merchants and provide the best loan management experience to merchants and their end consumers.

    Responsibilities

    • Manage the handover process from the business development team and championing the client lifecycle stages end to end.
    • Serve as the primary relationship manager for all Indicina's merchants
    • Manage sets of Client portfolios and accounts.
    • Review BRDs and communicate delivery timelines to the merchants
    • Document information on the Knowledge Portal as well as interaction & queries on CRMs
    • Escalate bugs and feature requests to the product and engineering teams
    • Be the internal voice of Indicina's merchants.

    Qualifications
    This role is definitely for you if you:

    • Have 1-3 years of experience working in an Account Management role (where you were responsible for your clients’ relationship and success).
    • Have worked in a SaaS, Payment or Banking Industry.
    • Are a fast learner and have a good level of technical knowledge & skills.
    • Are calm even in the face of chaos, have a can-do attitude and follow up on pending queries.
    • Are a self-starter, a problem solver, open-minded and understand what service-leadership entails.

    Benefits

    • Full time compensation
    • Faced paced, challenging and unique problems to solve
    • Full medical coverage
    • An opportunity to work with bright minds who are interested in your career growth.

    Method of Application

    Interested and qualified? Go to Indicina on docs.google.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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