Customer Success Associate at Indicina

About this Role

• As a Customer Success Associate, you'll be the voice and face of Indicina to all our merchants.
• You will be responsible for managing a long-term relationship to drive product adoption and retention.
• This is a highly cross-functional role. You will work closely with teams, ensuring that each team is well aligned on Indicina's promises .
• You will offer timely support to Indicina's merchants and provide the best loan management experience to merchants and their end consumers.

Responsibilities

• Manage the handover process from the business development team, championing the merchant lifecycle stages end to end.
• Serve as the primary relationship manager for all Indicina's merchants
• Manage sets of Merchant portfolios accounts.
• Review BRDs and communicate delivery timelines to the merchants
• Document information on the Knowledge Portal as well as interaction & queries on CRMs
• Escalate Bugs and feature requests to the product and engineering teams
• Be the internal voice of Indicina's merchants.

Qualifications
This role is definitely for you if you:

• Have 1-3 years of experience working in an Account Management role (where you were responsible for your clients’ relationship and success).
• Have worked in a SaaS, Payment or Banking Industry.
• Are a fast learner and have a good level of technical knowledge & skills.
• Are calm even in the face of chaos, have a can-do attitude and follow up on pending queries.
• Are a self-starter, a problem solver, open-minded and understand what service-leadership entails.

Benefits

• Full time compensation
• Faced paced, challenging and unique problems to solve
• Full medical coverage
• An opportunity to work with bright minds who are interested in your career growth.