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CredPal is an innovative solution that seeks to combat the ever complex loan approval process that has deterred millions from achieving specific gaols over the years. We believe quality of life can be drastically improved if individuals can easily make purchases and pay overtime at their convenience with reduced or no financial pressure, while also increa...
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Purpose Statement
We are looking to hire a Customer Success Associate who will be responsible for providing accurate, valid and complete information to customers and building sustainable relationships with customer accounts through open and interactive communication.
Key Deliverables:
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information to customers by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Preferred Qualification & Requirements:
HND/B.Sc degree in Management Sciences or related field.
Proven customer support experience or experience as a client service representative
Knowledge of the financial services industry and understanding of consumer lending.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively.
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