We empower individuals with access to credit, simple payments solutions, high-yield investment opportunities and easy-to-use tools for personal financial management. Carbon is headquartered in Lagos, Nigeria. We are a global company of over 90 employees with operations in Nigeria, Ghana and Kenya
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As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.
Responsibilities:
Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
Listen actively to customers and ask relevant follow-up questions to understand their needs.
Resolve customer issues in a timely and effective manner.
Provide helpful solutions to customers to exceed their expectations.
Document customer interactions and feedback accurately.
Collaborate with other teams to escalate and resolve complex customer issues.
Utilize data and metrics to improve processes and decision-making.
Requirements:
Passion for providing exceptional customer service
Strong communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Excellent problem-solving skills
Attention to detail and accuracy in documentation
Familiarity with using customer service software and tools is a plus
Ability to work in a fast-paced and dynamic environment
No prior experience is required, but some background in customer service or related fields is a plus.
Recruitment process
Call with People team
Case Study ( Assessment)
Interview
Benefits
A great and upbeat work environment populated by a multinational team.
Gmail
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