Customer Success Associate at Carbon Nigeria

About the role

•  As a Customer Success Agent, you will play a vital role in providing excellent customer service to our customers.
• You will be responsible for communicating with customers through various channels, such as phone, email, and chat, and resolving customer issues in a timely and efficient manner.

Responsibilities:

• Deliver prompt and effective customer service through various communication channels using our support tool [Zoho].
• Listen actively to customers and ask relevant follow-up questions to understand their needs.
• Resolve customer issues in a timely and effective manner.
• Provide helpful solutions to customers to exceed their expectations.
• Document customer interactions and feedback accurately.
• Collaborate with other teams to escalate and resolve complex customer issues.
• Utilize data and metrics to improve processes and decision-making.

Requirements:

• Passion for providing exceptional customer service
• Strong communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively
• Excellent problem-solving skills
• Attention to detail and accuracy in documentation
• Familiarity with using customer service software and tools is a plus
• Ability to work in a fast-paced and dynamic environment
• No prior experience is required, but some background in customer service or related fields is a plus.

Recruitment process

• Call with People team
• Case Study ( Assessment)
• Interview

Benefits

• A great and upbeat work environment populated by a multinational team.
• Potential to work in different geographies.
• Health Insurance.
• Life Insurance
• Career development & Growth.
• Offer a remote working option.