Customer Strategy Manager at Swapcard

• Customer Strategy Managers play a critical role by acting as the client’s partner from pre-sale to event/community delivery.
• We advise, encourage, consult & guide our clients to make the most of our platform in order to achieve their own short- & long-term goals.
• We help align our client’s business objectives with our platform capabilities, achieving value with a successful & measurable strategy.

Responsibilities

• Develop strong customer relationships, build trust and transparency
• Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers
• Achieve an expert-level understanding of our product and its offerings
• Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point
• Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement
• Review and analyse each event against established goals using data to educate and prepare for events to follow
• Support our sales team convert business using your expert product knowledge
• Host regular calls & webinars with clients, both strategic and generic
• Remain up to date with industry knowledge
• Support our account management team by continuously identifying growth opportunities

Your Profile

• Prior experience of 2-3 years in customer success or project management
• Experience and an interest in tech & events is a "must have"
• Fluent in English and French is preferred.
• Excellent interpersonal skills
• Collaborative with the ability to work autonomously
• Service oriented & empathetic toward clients
• Not afraid to set tools and workflows
• Startup mindset - ready to learn, adapt, & initiate quickly
• Passionate, proactive, and involved
• Optimistic, calm and resourceful in critical and stressful situations
• Enjoy solving problems