At Swapcard we help leading tradeshow and conference organizers to grow their revenue YoY, by accelerating their digitalization, increase attendee satisfaction and exhibitor ROI. We believe that event organizers must use technology to sustain their growth and become data-driven.
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Customer Strategy Managers play a critical role by acting as the client’s partner from pre-sale to event/community delivery.
We advise, encourage, consult & guide our clients to make the most of our platform in order to achieve their own short- & long-term goals.
We help align our client’s business objectives with our platform capabilities, achieving value with a successful & measurable strategy.
Responsibilities
Develop strong customer relationships, build trust and transparency
Proactively advise & inspire event organizers to implement our solution to bring the best possible experience to their attendees, exhibitors, and speakers
Achieve an expert-level understanding of our product and its offerings
Act as the main point of contact for our clients and all internal stakeholders: project management skills must be on point
Develop an account strategy with your assigned organizers to ensure success, increase app usage at events and drive engagement
Review and analyse each event against established goals using data to educate and prepare for events to follow
Support our sales team convert business using your expert product knowledge
Host regular calls & webinars with clients, both strategic and generic
Remain up to date with industry knowledge
Support our account management team by continuously identifying growth opportunities
Your Profile
Prior experience of 2-3 years in customer success or project management
Experience and an interest in tech & events is a "must have"
Fluent in English and French is preferred.
Excellent interpersonal skills
Collaborative with the ability to work autonomously
Service oriented & empathetic toward clients
Not afraid to set tools and workflows
Startup mindset - ready to learn, adapt, & initiate quickly
Passionate, proactive, and involved
Optimistic, calm and resourceful in critical and stressful situations
What is Executive Recruitment and How Does it Work?In this guide, you'll learn what executive recruitment is, how the executive recruitment process works, why it differs from traditional recruitment, and how organisations can successfully hire executives who drive lasting business growth.
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