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  • Posted: Mar 24, 2021
    Deadline: Not specified
  • Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name.
    Read more about this company


    Customer Solutions Representative, French Speaking


    • We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team.
    • The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

    Duties and Responsibilities

    • Improving customer service quality / experience, productivity and profitability
    • Ensure to hit personal KPIs (chat / call / email numbers, net deposits, activations, CSAT etc.)
    • Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
    • Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
    • Liaising with all departments to resolve issues
    • Providing all relevant information to clients regarding documents and materials for becoming a client.


    • Language skills: Fluent French and English speaking skills
    • BSc / HND in any French or related discipline
    • Excellent spoken and written communication skills required Ability to work efficiently under pressure
    • Excellent computer skills (Microsoft Excel and Word)
    • Knowledge of Meta Trader platforms will be considered an advantage
    • Previous experience in a similar position will be considered an advantage.

    Medical Insurance.

    Method of Application

    Interested and qualified? Go to Exinity Group on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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