Customer Solutions Representative, French Speaking at Exinity Group

Description

• We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team.
• The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

Duties and Responsibilities

• Improving customer service quality / experience, productivity and profitability
• Ensure to hit personal KPIs (chat / call / email numbers, net deposits, activations, CSAT etc.)
• Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
• Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
• Liaising with all departments to resolve issues
• Providing all relevant information to clients regarding documents and materials for becoming a client.

Requirements

• Language skills: Fluent French and English speaking skills
• BSc / HND in any French or related discipline
• Excellent spoken and written communication skills required Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of Meta Trader platforms will be considered an advantage
• Previous experience in a similar position will be considered an advantage.

Benefit
Medical Insurance.