Customer Solutions Associate, at Branch International

Job Overview

You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Lagos and will report to the Customer Solutions Manager.

Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Minimum of a first degree
• Proficient typing speed (ideally above 45 wpm). This will be tested.
• Excellent communication skills, both oral and written
• 0-2 years of customer service experience in a startup is an added advantage
• Intermediate Microsoft Office and analytical skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.