Customer Solutions Associate at Branch International

Job Overview

• You will be responsible for providing an inspiring and delightful experience for our customers.
• This role is based in Lagos and will report to the Customer Solutions Manager.
• Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Minimum of a first degree
• Proficient typing speed (ideally above 45 wpm). This will be tested.
• Excellent communication skills, both oral and written
• 0-2 years of customer service experience in a startup is an added advantage
• Intermediate Microsoft Office and analytical skills
• You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
• You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.

Benefits of Joining

• Mission-driven, fast-paced and entrepreneurial environment
• Competitive salary and equity package
• A collaborative and flat company culture
• Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
• 28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days
• Fully paid parental leave - 6 months maternity leave and 3 months paternity leave
• Pension benefit 
• Monthly WFH stipend alongside a one time home office set-up budget
• Annual professional development budget 
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
• Weekly team meals and social events (virtual for now!)
• Flexible working hours
• Where we work: Remote first, with the option to work in-person occasionally